Cancellation & Refund Policy

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Individual Session Appointments

When you schedule an appointment with Dr. Krystal, you agree to keep all scheduled appointments and arrive on time. If you are unable to attend a scheduled session, please get in touch with Dr. Krystal Kinnunen to cancel and/or reschedule. There will be no fee if the appointment is canceled at least 24 hours before the scheduled appointment time. You understand that if you miss or cancel with less than 24 hours' notice, you will be charged the full price of the appointment.

Programs & Services

Krystal is deeply committed to showing up for you fully—we ask the same in return. These programs are crafted with care, presence, and personalization. To honor the energetic and practical commitment we're both making, the following policies apply:

Refunds

  • Due to the nature of this work and the energetic investment involved, no refunds will be issued once the program begins.

  • Please be sure you feel ready and committed before enrolling. We are happy to answer any questions before you say yes!

Cancellations & Rescheduling

  • You may reschedule 1:1 sessions with at least 24 hours' notice.

  • Missed sessions or cancellations with less than 24 hours' notice may be forfeited (unless due to an emergency—we're human, and life happens).

  • All sessions must be used within the program timeframe unless otherwise discussed.

Payment Plans

  • All payment plans are binding and will continue as scheduled, even if you choose not to complete the program.

  • If you encounter financial hardship, please reach out. I'm committed to compassion and will do my best to work with you.

For questions about this policy, please don't hesitate to contact Dr. Krystal Kinnunen directly.

CONTACT INFORMATION

 Questions about the Refund Policy should be sent to us at krystal@krystalkinnunen.com. If you meet these eligibility requirements for refunds, please email us and we will assist you in receiving a refund.